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A Staten Island man switched energy companies, but didn’t get the new low price he expected. Lynda Baquero reports.

A message so convincing caused one woman to lose $40,000. Lynda Baquero reports.

What do you do when your e-library of books disappears? Lynda Baquero reports.

Whether it’s traveling to see family or heading to a tropical location to escape the chilly weather, no one wants to deal with problems and delays once they’re at the airport.

A Staten Island man was willing to pay thousands of dollars to meet his favorite band Kiss, but he walked away feeling disappointed. Lynda Baquero reports.

Although he spent more than $1,000 for a new TV, he is demanding a refund just three months later. Consumer reporter Lynda Baquero has the story.

If you have insurance coverage for the loss of your phone, why would a claim for a lost phone be denied? Consumer reporter Lynda Baquero with the story.

It was a quick return. But, there was no quick refund. That’s what prompted a Manhattan woman to say “Better Get Baquero.” Lynda Baquero has the story.

There are many ways to get a pet. Know the caveats of each. Lynda Baquero has the details.

A Westchester County comedian says a new wireless account service is displaying incorrect information about him on caller ID. Lynda Baquero reports.

A website offering searches of names and addresses says it offers you the ability to opt out — but one consumer says the opt-out tool doesn’t work. Lynda Baquero reports.

A Brooklyn woman paid someone $3,500 to handle her Medicaid paperwork, but the application was never filed. Lynda Baquero reports.

Medical insurance doesn’t always cover cosmetic procedures. A New Jersey woman says she understood that and paid for her operation in full. However, she received a bill demanding hundreds of dollars more. Consumer reporter Lynda Baquero with the story.