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A Staten Island man switched energy companies, but didn’t get the new low price he expected. Lynda Baquero reports.

A message so convincing caused one woman to lose $40,000. Lynda Baquero reports.

What do you do when your e-library of books disappears? Lynda Baquero reports.

A Staten Island man was willing to pay thousands of dollars to meet his favorite band Kiss, but he walked away feeling disappointed. Lynda Baquero reports.

Although he spent more than $1,000 for a new TV, he is demanding a refund just three months later. Consumer reporter Lynda Baquero has the story.

Whether it’s traveling to see family or heading to a tropical location to escape the chilly weather, no one wants to deal with problems and delays once they’re at the airport.

If you have insurance coverage for the loss of your phone, why would a claim for a lost phone be denied? Consumer reporter Lynda Baquero with the story.

It was a quick return. But, there was no quick refund. That’s what prompted a Manhattan woman to say “Better Get Baquero.” Lynda Baquero has the story.

There are many ways to get a pet. Know the caveats of each. Lynda Baquero has the details.

A Westchester County comedian says a new wireless account service is displaying incorrect information about him on caller ID. Lynda Baquero reports.

A website offering searches of names and addresses says it offers you the ability to opt out — but one consumer says the opt-out tool doesn’t work. Lynda Baquero reports.

A Brooklyn woman paid someone $3,500 to handle her Medicaid paperwork, but the application was never filed. Lynda Baquero reports.

Medical insurance doesn’t always cover cosmetic procedures. A New Jersey woman says she understood that and paid for her operation in full. However, she received a bill demanding hundreds of dollars more. Consumer reporter Lynda Baquero with the story.